Need to make a claim? we are here to help.

First you should:

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  do what you can to prevent any further loss, damage, cost or liability

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  tell the police if the incident involves theft, attempted theft, fire or malicious damage and note the reference or event number

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  take photos of the damage and retain all damaged parts

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  call us on 1300 996 110 or contact your insurance broker

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  email claimsteam@nautilusinsurance.com.au

You may also have to lodge a report with your relevant state maritime or transport authority: you should consult them directly to discuss the incident.

You must never, without our consent:

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  admit guilt, fault or liability (except where required by law)

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  offer or negotiate to pay a claim

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  approve any repairs or arrange replacements (other than emergency repairs necessary to minimise or prevent further loss or damage)

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  dispose of any damaged property

What happens next:

Our claims team will advise you on how to expedite your claim. We will usually need the following (this may change depending on the incident):

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  Completion of our claim form

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  A quotation to repair the damage, or to replace any goods stolen or uneconomical to repair

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  In addition, for theft or malicious damage claims, proof of ownership for the items claimed, plus details of the police event number and report

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  For any claims made against you by other people (legal liability claims) please attach details of all demands received.

Please remember that you must never admit guilt, fault or liability.