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Some of our customer stories

Our customer stories share real experiences of people who have relied on our claims team during challenging moments showing how we stay present, communicate clearly, and provide steady support when it counts.

Case studies

The right support makes a real difference.

When something unexpected happens, having the right support makes a real difference.

Case study 1

Partnering with GSA on the total loss of an 80ft vessel

“We work as a team, a partnership, when this sort of thing happens,” says GSA Insurance Brokers CEO James Telford, of their claims experience with NM Insurance involving the total loss of a client’s 80ft luxury motor yacht. “It was important to get this right. At the end of the day, there was a lot of care in there and wanting to do the right thing for the client. In terms of the outcome, I think all parties were very happy.” Watch the video featuring James and GSA Senior Client Manager Natalie Fisher.

GSA Insurance Brokers CEO James Telford and Senior Client Manager Natalie Fisher discussing a claim

Case study 2

The Anchorage Marina

“What we found after our claims experience is that insurance can be a partnership,” says The Anchorage Marina Director Stephen O’Hare whose marina in Williamstown is protected by Nautilus Marine Insurance. “The after-claim experience with Nautilus Marine was amazing.” Watch the story of Stephen’s claims experience following a devastating storm which caused damage to both the marina and some moored vessels.

The Anchorage Marina Director Stephen O’Hare standing at the marina
More customer stories

We’re on the journey with you

Mike Steel, Commodore of Townsville Yacht Club, aboard his yacht Boudica

Mike Steel

Mike is the Commodore of Townsville Yacht Club and the owner and skipper of Boudica, an Elan E5 which he brought to Hamilton Island for the first time this year. Although new to the regatta with this boat, he has previously raced at Hamilton Island with two other yachts.

“I sit as Event Chairman of SeaLink Magnetic Island Race Week and have been involved in almost every edition of that regatta since its inception,” says Mike. “This was my fourth Hamilton Island Race Week. The convenience of everything being together here is a big drawcard, and the sailing conditions are always a challenge compared to what we experience at home. You learn a lot here and meet a lot of good people.”

Mike’s Race Week crew this year included friends from Sydney and locals from Townsville. He has relied on Nautilus Marine Insurance for over a decade. “I have been with Nautilus Marine for about 12 years,” says Mike. “I had one claim after bumping the bottom and they helped me repair the boat really well. They looked after me.”

Andrew Bruce aboard his catamaran Fruition

Andrew Bruce

Andrew Bruce and his co-owner Andrew Gibbs have been sailing their catamaran Fruition since 2012. Based out of the Royal Queensland Yacht Squadron, the crew made the 12-day cruise north to compete in Race Week. “This was our fourth Hamilton Island Race Week in a row. We love it,” Andrew says.

On the way up this year, Fruition struck a whale about 15 miles south of Hamilton Island, causing significant damage to the port keel. “It was very unfortunate, but Nautilus Marine Insurance responded quickly and helped us get everything sorted so we could still enjoy the regatta,” Andrew explains. Andrew has covered his yacht with Nautilus Marine for six years and says the experience has always been positive. “They have been great to deal with and really supportive,” says Andrew. “That makes a big difference when something unexpected happens.”

Mike Steel, Commodore of Townsville Yacht Club, aboard his yacht Boudica

Mike Steel

Mike is the Commodore of Townsville Yacht Club and the owner and skipper of Boudica, an Elan E5 which he brought to Hamilton Island for the first time this year. Although new to the regatta with this boat, he has previously raced at Hamilton Island with two other yachts.

“I sit as Event Chairman of SeaLink Magnetic Island Race Week and have been involved in almost every edition of that regatta since its inception,” says Mike. “This was my fourth Hamilton Island Race Week. The convenience of everything being together here is a big drawcard, and the sailing conditions are always a challenge compared to what we experience at home. You learn a lot here and meet a lot of good people.”

Mike’s Race Week crew this year included friends from Sydney and locals from Townsville. He has relied on Nautilus Marine Insurance for over a decade. “I have been with Nautilus Marine for about 12 years,” says Mike. “I had one claim after bumping the bottom and they helped me repair the boat really well. They looked after me.”

Andrew Bruce aboard his catamaran Fruition

Andrew Bruce

Andrew Bruce and his co-owner Andrew Gibbs have been sailing their catamaran Fruition since 2012. Based out of the Royal Queensland Yacht Squadron, the crew made the 12-day cruise north to compete in Race Week. “This was our fourth Hamilton Island Race Week in a row. We love it,” Andrew says.

On the way up this year, Fruition struck a whale about 15 miles south of Hamilton Island, causing significant damage to the port keel. “It was very unfortunate, but Nautilus Marine Insurance responded quickly and helped us get everything sorted so we could still enjoy the regatta,” Andrew explains. Andrew has covered his yacht with Nautilus Marine for six years and says the experience has always been positive. “They have been great to deal with and really supportive,” says Andrew. “That makes a big difference when something unexpected happens.”

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